Question 1

What is Softplay?

Accepted Answer

Softplay is a type of children's play space that is made up of soft, foam structures and shapes, such as balls pits, climbing modules, and slides. These structures are meant to be safe and enjoyable for young children to climb on, crawl through, and play with. They are designed to be fun and engaging, while also providing a safe and controlled environment for kids to explore and play.

Question 2

Does the Bubble Pool have water in it?

Accepted Answer

No, it's a dry pool! Bubble Pool is our play on words for ball pit. We call the balls "bubbles".

Water can damage the equipment and is not permitted in or near the play area.

Question 3

What is the role of an On-Site Concierge?

Accepted Answer

On-Site Concierge is there as an event attendant. Their role is to watch the play area and ensure kids are playing safely, making sure rules are being followed, picking up bubbles that have been thrown outside of the play space and placing them back inside the pool, and stopping any rough/dangerous play. They can also assist children if needed (ie. spotting them climb the softplay or slide platform). Their main role is to ensure a safe play space and experience. Their presence can help give parents a little break so they themselves can eat, mingle and enjoy the event. However they are not licensed babysitters or substitute for parents so they cannot discipline, feed or change diapers, help children to the potty etc. Since they are responsible for the well being of our play units, you do not need to pickup the bubbles scattered around the venue, nor will you need to pay a security deposit. It will be their job to ensure play are is not damaged. This is why the appropriate team members need to be booked based on the needs below:

For events up to 10 kids we recommend 1 Concierge Member, for events 10-20 we recommend 2. For larger play areas or groups of children 20 or more, we recommend 3

Question 4

What's your cleaning process?

Accepted Answer

Our team thoroughly disinfects & sanitizes every play piece before and after each event. Bubbles especially, undergo a duel-cleaning process that includes a run through our industrial ball-washing machine before being individually hand inspected.

Question 5

Do you only setup indoors?

Accepted Answer

We can install your play area both indoors or outdoors, weather permitting.

Indoors may be your living room, basement, garage, or event venue.

Outdoor events must be on levelled, even ground and require a shaded area in the summer. A backup indoor location may be required in certain months. Please see our Play Seasons infographic in the next panel to plan ahead.

Question 6

What are your Play Seasons?

Accepted Answer

Play areas can be setup indoor or outdoor during certain times of the year. Please see infographic below to plan ahead. Outdoor season is always weather permitting. For the safety of your little guests we will not setup in rain or inclement weather.

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Question 7

What is your rain / bad weather policy?

Accepted Answer

If your event is outdoors we will not setup in rainy or inclement weather (wind storms, snow, hail, floods etc). As this is 'Raincouver' we highly recommend having a backup indoor location planned.

We will work with you leading up to your event and day of to find a solution. Should you need to reschedule, your payment will be applied towards a new date

Question 8

How can I book?

Accepted Answer

Please submit the inquiry form location under "BOOK NOW" links on our website. Our team will respond with date availability and proposal within 48 business hours Monday-Thursday. If you do not hear back from us during this time please check your spam folder or send us an email to info@luxebubbleplay.ca

Once your event needs and details are confirmed, a signed contract + 50% retainer must be paid to secure the date. Due to high demand we cannot hold dates without payment.

Question 9

How many hours are included in rental?

Accepted Answer

Rentals includes up to 5 hours of fun! Setup time is not included in the rental period to maximize play time.

Need it longer than 5 hours?  No problem, you can more hours for an additional fee, if available.

Kindly note pricing is the same whether you rent for 1 hour or 5

Question 10

It says pricing includes "all accessories". What does this mean?

Accepted Answer

Accessories include anything needed to ensure the smooth operation of your play space ranging from mats and tarps to blowers, extension cords and everything in between.

Question 11

Where do you deliver and is there a fee?

Accepted Answer

We service all of Lower Mainland, including the Greater Vancouver Area & Fraser Valley, down to the US border. We can travel to other parts of BC including Whistler and Vancouver Islands. All rentals are subject to a travel & installation fee, determined by your event location and logistical needs. Fee ranges from $100-$300

Question 12

What methods of payment do you accept?

Accepted Answer

We currently accept all payments through e-transfer only

Question 13

What's your cancellation policy?

Accepted Answer

Things don't always go accordingly to plan, we get that.

Should you need to cancel your event we will work with you to reschedule for another date within one year of the original booking. Your non-refundable retainer will be applied to new date.

Question 14

Are you insured?

Accepted Answer

Of course! Certificate of Insurance may be provided to your venue upon request. Please note we do not name additional insured on our policy. If your venue / municipality requires this please speak to us about workable solutions.

Question 15

Do you offer full decor and styling services?

Accepted Answer

We strive to be industry leaders and experts in our field of children's luxury play rentals.  Our focus is on creating fun and safe play experiences for your little ones. Though we love everything beautiful and decorative, we’re not pursuing that professionally at this time. We work with amazing, talented vendors who excel in this area of expertise and we would be happy to connect you with them.

FAQ's